nae88 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to all users of the nae88 platform. When you visit the nae88 website, register an account, play games, or use any of our services, this Policy governs the data processing relationship between you and us.

By using our platform, you agree to the terms set out in this Policy. If you disagree with any part of this Policy, we ask that you refrain from using our services.

This Privacy Policy has been created and is managed by the nae88 platform. We are committed to providing a safe, reliable, and transparent online entertainment service for users in Bangladesh.

nae88 is an online casino and betting platform that offers slot games, live casino, cricket betting, and a variety of other entertainment activities for adult users in Bangladesh. We treat data protection as a top priority in order to maintain the trust you place in us.

In this Policy, "we", "our", and "platform" refer to nae88, while "you" and "user" refer to any person using our services.

nae88 may collect and process the following categories of information:

Personal Identification Information

• Full name (provided at registration)
• Email address
• Mobile number (primarily for bKash, Nagad, or Rocket verification)
• Date of birth (for age verification — only users aged 21 or above may open an account)
• Residential address (where applicable)

Financial Information

• Payment method details (bKash, Nagad, Rocket numbers)
• Transaction history — records of deposits and withdrawals
• Wallet balance and bonus credit information

Activity Information

• Gaming history and betting activity logs
• Session duration and time spent on the platform
• Preferred game categories and play patterns
• Customer support interaction records

Technical Information

• IP address and device location data
• Browser type and version
• Operating system information
• Page visits, clicks, and navigation patterns
• Data collected through cookies and similar tracking technologies

nae88 collects information in the following ways:

Directly from you

When you open an account on our platform, fill in your profile, complete a transaction, or contact our support team, you are providing information to us directly.

Automatically

When you visit our website, certain information is collected automatically. This includes your IP address, browser information, cookie data, and logs of your activity on the platform.

Through third parties

Relevant transaction-related information may reach us from payment processors such as bKash, Nagad, and Rocket. Specific information may also be collected from identity verification service providers during the verification process.

nae88 uses your information for the following purposes:

Service delivery and operation

• Creating, managing, and maintaining your account
• Providing betting and gaming services
• Processing deposit and withdrawal transactions
• Delivering bonus and promotion-related services
• Managing the VIP program

Security and fraud prevention

• Detecting and preventing suspicious activity
• Account verification and age confirmation
• Maintaining the overall security of the platform
• Preventing multiple accounts

Legal and regulatory compliance

• Complying with applicable laws and regulations
• Dispute resolution and record keeping
• Enforcing responsible gaming policies

Service improvement and personalisation

• Statistical analysis to improve the platform experience
• Recommending games and offers based on your preferences
• Identifying and resolving technical issues

Communication

• Sending important account-related notifications
• Providing customer support services
• Sending relevant promotional information (with your consent)

nae88 does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Service provider partners

Some trusted third parties assist in operating our platform. These include payment processing services (bKash, Nagad, Rocket), game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.), and technical infrastructure providers. These partners are given only the minimum information necessary to complete their specific services.

Legal obligations

We may be required to provide information in compliance with applicable law in response to legal proceedings, court orders, or valid requests from government authorities.

Business transfers

In the event of a merger, acquisition, or transfer of assets, user information may be transferred. You will be notified in advance in such circumstances.

With your consent

For any purpose not listed above, your explicit consent will be obtained before your information is shared.

The nae88 website uses cookies and similar technologies — small data files stored in your browser or device. These technologies help improve your experience and keep the platform running correctly.

Essential cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and remember your preferences. Disabling these cookies may cause some parts of the platform to stop working correctly.

Functional cookies

These cookies store your language preferences, game settings, and other personalised choices, making your experience more comfortable on each visit.

Analytical cookies

These cookies are used to collect platform usage statistics and improve service quality. The data collected is generally aggregated and anonymous.

Cookie controls

You can manage cookies — allowing or rejecting them — through your browser settings. Keep in mind that disabling essential cookies may prevent some important platform features from working.

nae88 follows industry-standard technologies and practices to keep your information secure.

Security measures

• SSL encryption: All data exchanged between you and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Secure databases: Your information is stored on secure, access-controlled servers.
• Two-factor authentication: Two-factor authentication is available as an additional security layer for your account.
• Staff training: All our staff are properly trained in data protection and are bound by confidentiality agreements.
• Regular security audits: Regular security audits are conducted to identify vulnerabilities in the platform.

Data retention period

Your information is retained for as long as your account is active and for as long as necessary to meet legal requirements and business purposes after that. Certain information may be retained after account closure to satisfy regulatory requirements.

Response to a security breach

If a security breach occurs and affects your information, we will make every effort to notify you and the relevant authorities in a timely manner in accordance with applicable law.

nae88 respects the following rights you have over your personal information:

Right to access your information

You can request a copy of the information we hold about you at any time. Contact our support team to make this request.

Right to Correct Information

If any information we hold about you is inaccurate or incomplete, you can request that it be corrected. Keeping information accurate and up to date is important for both parties.

Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted, particularly if there is a dispute about the accuracy of the information.

Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can opt out at any time by contacting us. However, important account-related notifications will continue to be sent.

How to Exercise Your Rights

To exercise any of the rights mentioned above, please contact our support team. We will respond to your request within a reasonable time. Some information may be required to verify your identity.

nae88 is for individuals aged 21 and above only. We do not intentionally collect any personal information from minors.

Age is verified at the time of account registration. If a minor opens an account by providing false information and we become aware of this, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor is using our platform, please contact us.

nae88 reserves the right to amend and update this privacy policy as needed. Changes will be published on this page. For significant changes, registered users may be notified by email.

Continued use of the platform after changes have been made will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Contact us if you need a previous version of this policy.

If you have any questions, comments, or concerns about this privacy policy, our support team is always ready to assist you.

nae88 provides 24/7 live chat and email support — in both Bengali and English.

Email: [email protected]

We take all your requests seriously and aim to respond within a reasonable time.